What is SAP CRM

What is ERP-Why ERP

Enterprise Resource Planning

Integration of Business Processes.

Standardization of Systems across Locations.

For overall control of Organizations.

Better controlling of the different Business Processes.

Better Reporting System.

Best utilization of resources i.e. Man, material and machines.

ERP Products in the Market

SAP – 60% market share

Oracle

BAAN

People Soft

JD Edwards

Marshall

Etc

WHAT IS SAP

SAP Stands for Systems, Application and products in data Processing

10 million users ,30,000 Installations,1000 partners 21 industry solutions, Customer world wide ,mostly fortune 500 companies .95% of top 100 German companies use SAP

SAP is the fourth largest generation software company in the World.

The SAP R/3 system is the business package designed to integrate all the areas of a business

What is SAP CRM

CRM it self means customer Relation ship Management

CRM is a tool that is Customer Oriented and has to be managed and used by Marketing and sales department. This is the one flexible tool that makes any Organization to outside World .

CRM is a tool where it allows to manage information about all the existing and prospective Customers which they can use to build a health relationship with customers.

CRM is a standalone application and can easily integrate with Other Systems and store bulk data and we can add other applications can be added additional features EX: Internet ,Enterprise portal , laptop/Mobile, Customer interaction Center etc…