Product Master Overview

Product Setypes and Attriubues

Product Hierarchies and Categories

 

 

Hierarchies

A hierarchy can be defined as a configuration hierarchy. The subcategories can contain configurable fields and logic. Only one configuration hierarchy is permitted per product category. You can define the extended maintenance in the hierarchy as well. If you set this indicator, all categories and set types of the hierarchy are generated in the Product Modeling Environment (PME). As a result you can use set types with several value attributes. In addition, you can define default values on category level. The extended maintenance is automatically defined for configuration hierarchies.

If you use products in transaction that do not contain any organizational data, you must allocate the following set types to the product hierarchy so that you can assign an organization-independent item category group:

●  Set type CRMM_PR_BTR Transaction-controlling fields

●  CRM_ISU_ATTR IS-U Attributes for Contract

●  CRM-ISU_VALUES Pre-assignment of Values for Lean Configuration

 

 

There are Five steps of creating a new product :



1) Maintain attributes

2) maintain set types

3) maintain categories and hierarchies

4) define number range for product type material

5) maintain product



Step 1 use Transaction code - COMM_ATTRSET

maintain the product attributes here



Step 2 Transaction code - COMM_ATTRSET

maintain the set types of the product



Step 3  Transaction code - COMM_HIERARCHY

Create a category and assign it to respective product hierarchy



Step 4 Transaction code - COMCMATERIALID

Number range of the product is defined here



Step 5 Transaction code - COMMPR01

Provide the required field like UOM, description, attribute etc



Finally the product is created with the required attributes.

Product Catogories and Hierarchies

Hierarchy for services, but create a new hierarchy in SAP CRM. A product master is assigned to at least one product/base category, which is needed for number assignment. Product category contains a list of one or more set types, which contains attributes/fields.

The main hierarchy generally replicated from ERP is the base hierarchy R3PRODSTYP.

If you are creating service products in SAP CRM and not replicating them from SAP ERP, do not use the hierarchy R3PRODSTYP as the base

 

Note: Before creating product type we need to create Attributes and Set types ,Product Hierarchy and Category based on the business process.

Product Master

Product types are predefined in the system.

In CRM Web UI, the term “Product” is usually used instead of “Material Master”.

ERP material master data can be transferred to the CRM system.

An ERP material master comprises various data and views, some of which cannot be processed in the CRM system (for example, accounting data). It is usually only general/basic data and sales-specific data that can be transferred to the CRM system

Base Hierarchies

There are 3 main predefined Hierarchies in SAP CRM system

R3MATCLASS   

R3PRODHIER

R3PRODSTYP

Note: Custom Hierarchies can also be  created within SAP CRM as per the   requirements in the business process.

What is SAP CRM

What is ERP-Why ERP

Enterprise Resource Planning

Integration of Business Processes.

Standardization of Systems across Locations.

For overall control of Organizations.

Better controlling of the different Business Processes.

Better Reporting System.

Best utilization of resources i.e. Man, material and machines.

ERP Products in the Market

SAP – 60% market share

Oracle

BAAN

People Soft

JD Edwards

Marshall

Etc

 WHAT IS SAP

 SAP Stands for Systems, Application and products in data Processing

10 million users ,30,000 Installations,1000 partners 21 industry solutions, Customer world wide ,mostly fortune 500 companies .95% of top 100 German companies use SAP

SAP is the fourth largest generation software    company in the World.

The SAP R/3 system is the business package designed to integrate all the areas of a business

What is SAP CRM

CRM it self means  customer Relation ship Management

CRM is a tool that is Customer Oriented and has to be managed and used by Marketing and sales department. This is the one flexible tool that makes any Organization to outside World .

CRM is a tool where it allows to manage information about all the existing and prospective Customers which they can use to build a health relationship with customers.

CRM is a standalone application and can easily integrate with Other Systems and store bulk data and we can add other applications can be  added additional features EX: Internet ,Enterprise portal , laptop/Mobile, Customer interaction Center etc…

WHAT IS SAP

SAP Stands for Systems, Application and products in data Processing

10 million users ,30,000 Installations,1000 partners 21 industry solutions, Customer world wide ,mostly fortune 500 companies .95% of top 100 German companies use SAP

SAP is the fourth largest generation software    company in the World.

The SAP R/3 system is the business package designed to integrate all the areas of a business

Product Master

PRODUCT MASTER

 SAP CRM provides product master for the management of products part of different business processes in your organization

 In terms of SAP CRM, Products are goods that are the object of your company's business activities.

SAP CRM Product master can be used to maintain and retrieve all information on the products that your organization purchases or sells

SAP CRM supports up to six different types of product

Following are the SAP standard Product Types:

1)Material  - Material master data usually is created in the ERP system and transferred to SAP CRM. It is possible, though to create a material master in SAP CRM and transfer it to SAP ERP

2)Services - Describes a Service, e.g. a repair or maintenance.

3)Warranties - Warranties usually are assigned to Installed Base components

4)Financing - can describe a leasing object.

5)IP  - Intellectual Property - for Media Industry Solution : example copyright, trademark

Out of these product types IP and Financing are industry specific

Every company deals with two different types of products

Tangible and  intangible Products

Tangible: The product which we can see and touch (physical products)

Intangible: Products which we cannot see like software ,service etc..

 There are different types of material like

Raw material

Semi finished

Finished products

Trading goods

Packaging materials

Perishable Products eatable)

Hazard Material (explosives) 

etc.......

T-code for the product creation COMMPR01.

 

Functions of Marketing,SAles and Services

Functions for Marketing 
 
Generating demand, creating brand awareness and building long-term profitable relationships with customers are the top three marketing goals. Typically, marketing begins with analysing market segments and identifying who your most valuable customers are. Marketing includes a variety of activities such as creating and running marketing campaigns across multiple channels, connecting with target customers, generating leads to support the sales force, producing and providing collateral and, last but not least, analysing the success of all these activities in order to improve the effectiveness of your marketing efforts 
Functions of sales

Functions for Services